TERMS OF SALE - RETURN TERMS
If you are not completely satisfied for any reason, we will gladly accept your return within 30 days.
If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
Returns must be unworn, in the state you received them and in the original packaging (including the hand tag).
1. CREATE & PRINT A RETURN LABEL
Click on the RETURN YOUR ORDER button link or on the MY ORDER link at the top bottom of any page on our website (for registered customers, you can also access your order history from MY ACCOUNT). Enter your 8 digit Order number and the email address you used on your order. Once you are in the order page, click on ‘Create a Return’ button.
Follow the instructions provided during the process and print the return label.
2. PACK YOUR RETURN Pack the items you would like to return. We encourage you to reuse the polybag or box you received. Seal the package securely and attach the return label on the outside of your parcel. Please make sure all old shipping labels or stickers have been removed or covered up.
3. SEND THE PRODUCTS BACK
Drop off the package at the selected location within the opening hours or wait for the carrier pick-up at your address (home pickup available only in selected countries). Make sure someone is at home when the carrier is scheduled to pick up the package. If, for any reason, your return is not collected, please head back to our website and book a new return free of charge, following the same instructions as before.
You can request as many return labels as needed until you have exceeded our 30 days returns period; after that you won’t be able to book any further returns.
4. RETURN CONFIRMATION & REFUND You'll receive an email confirmation as soon as your return has been correctly returned to our warehouse, accepted and processed. This might take up to 2-3 business days. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. It can take up to 14 days for the refund to be visible on your account. If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that, if you make a return using a carrier of your choice, instead of using our free returns option, the cost of returning the goods will be at your expense, that you bear the risk of damage or loss of the goods during a return until the goods reach us and that the return and refund process may take longer.
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) of your receipt of the products. Please note that Products damaged due to wear and tear are not considered faulty. You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable. If you had purchased more than one product and returned just one or some of them, we will reimburse you the pro-rata share of the total shipping costs you may have paid. For example, if you had purchased 3 items and returned 2 of them, we will reimburse you 2/3 of the total shipping costs you’ve paid.
If the 30 days return period has expired and the item is faulty, you have 2 years from your receipt of the products to file a warranty claim. Please contact our Customer Service to assist you in returning your item(s).
In case you have any questions please have a look at our Return FAQ. If you have any feedback on our return process, in case of questions or if you need assistance please contact our CUSTOMER SERVICE.