In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) of your receipt of the products. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable. If you had purchased more than one product and returned just one or some of them, we will reimburse you the pro-rata share of the total shipping costs you may have paid. For example, if you had purchased 3 items and returned 2 of them, we will reimburse you 2/3 of the total shipping costs you’ve paid.
If the 30 days return period has expired and the item is faulty, you have 2 years from your receipt of the products to file a warranty claim. Please contact our Customer Service to assist you in returning your item(s).
In case you have any questions please have a look at our Return FAQ.
If you have any feedback on our return process, in case of questions or if you need assistance please contact our CUSTOMER SERVICE.